Hartman, J. and Truman-Davis, B. (2001) ‘The Holy Grail: developing scalable and sustainable support solutions’ in Barone, C. and Hagner, P. (eds.) Technology-Enhanced Teaching and Learning San Francisco: Jossey Bass
The Holy Grail: developing scalable and sustainable support solutions
About Tony Bates
Dr. Tony Bates is the author of eleven books in the field of online learning and distance education. He has provided consulting services specializing in training in the planning and management of online learning and distance education, working with over 40 organizations in 25 countries. Tony is a Research Associate with Contact North | Contact Nord, Ontario’s Distance Education & Training Network.
