ACS Learning Services 3D Learning and Virtual Worlds: An ACS Expertise in Action White Paper Dallas TX: ACS, available through TrainingIndustry.com
A 17 page report on using virtual worlds for company training. This paper lists educational benefits, cost benefits, course design issues, and provides a case-study/demonstration project with statistics on learner and company responses to the case. Well worth reading.
Thanks to Natasha Boskic for sending me this.