December 16, 2017

Using scenarios to develop ‘soft’ skills

Image: © BottomLinePerformance.com, 2013

Image: © Bottom Line Performance.com, 2013

Boller, S. (2013) Best Practices for Using eLearning in Soft Skills Training Bottom Line Performance, July 13

I blogged recently about the link between online learning and a knowledge-based economy, and discussed particularly the need to develop the knowledge and skills needed in a digital, knowledge-based economy. These include the development of ‘soft’ skills, such as communication, leadership, management, and conflict resolution skills.

Bottom Line Performance is a leading U.S. corporate training consultancy that runs a blog that is often very useful generally for those using e-learning. The above article is an interview with Alicia Ostermeier, BLP’s Senior Learning Advisor, who provides some useful guidelines for teaching soft skills through e-learning/blended learning, and in particular through the use of scenarios.

I don’t normally promote commercial companies, but developing scenarios for soft skill development would require some skilled technical support and if you do not have someone with that experience in your organisation, you may want to contact BLP directly if you are interested in this approach.