Waterbury, T. (2008) Effectively serving tomorrow’s students: the Collaborative Model for Improvement Greensboro NC: Sem Works

Although not specifically about technology, I have included this article on how to improve administrative services to students, as it is an essential process to go through when making major investments in IT to support student services. Student services can be improved by IT investment only if the investment is also accompanied by changes in processes to maximise the potential of the technology.

Thanks to Jen Lee for recommending this.


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