Waterbury, T. (2008) Effectively serving tomorrow’s students: the Collaborative Model for Improvement Greensboro NC: Sem Works
Although not specifically about technology, I have included this article on how to improve administrative services to students, as it is an essential process to go through when making major investments in IT to support student services. Student services can be improved by IT investment only if the investment is also accompanied by changes in processes to maximise the potential of the technology.
Thanks to Jen Lee for recommending this.
Dr. Tony Bates is the author of eleven books in the field of online learning and distance education. He has provided consulting services specializing in training in the planning and management of online learning and distance education, working with over 40 organizations in 25 countries. Tony is a Research Associate with Contact North | Contact Nord, Ontario’s Distance Education & Training Network.
