July 22, 2017

Report on SFU’s experiences of teaching with technology

Simon Fraser University (on a rare day when it wasn't raining)

Simon Fraser University’s Burnaby campus (on a rare day when it wasn’t raining)

I always enjoy going to a university or college and seeing how they are using learning technologies. I am always a little surprised and I am also usually intrigued by some unexpected application, and today’s DemoFest at Simon Fraser University was no exception.

About Simon Fraser University

SFU has just over 35,000 students with campuses in Burnaby, Vancouver downtown, and Surrey, all in the lower mainland of British Columbia, Canada.

For a long time it has had the largest distance education program in British Columbia, but the rapid development of fully online and blended learning in other BC and Canadian institutions means that other institutions are rapidly gaining ground. It is also the academic base for Linda Harasim, who is a Professor of Communications at SFU.

As with many Canadian universities, most of the DE programs are run out of the Centre for Online and Distance Learning in Continuing Studies at SFU. However, the university also has a large Teaching and Learning Centre, which provides a range of services including learning technology support to the faculty on campus.

The university recently adopted Canvas as its main LMS.

I was spending most of the day at SFU for two reasons:

  • to identify possible cases for Contact North’s ‘pockets of innovation’ project
  • to report on the survey of online learning in Canadian post-secondary institutions.

I will be giving more information on both these projects in separate blog posts coming shortly.

The DemoFest

DEMOfest 2016 is about how instructors are using ….technologies in ways that produce exciting and original educational experiences leading to student engagement and strong learning outcomes.

Making lectures interactive

Not surprisingly, several of the short, 10 minute presentations were focused on tools used in classroom teaching or lecturing. In particular, the tools are going mobile, in the form of apps that students can use on their mobile phones, tablets or laptops. I was particularly impressed with TopHat, which incorporates online quizzes and tests, attendance checks, and  discussion. REEF Polling is a similar development developed by iClicker, which is effectively a mobile app version of iClicker. Both provide students and instructors with an online record of their classroom activity on the app.

There was also a couple of sessions on lecture theatre technologies. As in other universities, lecturers can find a range of different interfaces for managing lecture theatre facilities. SFU has a project that will result in a common, simple interface that will be available throughout the different campuses of the universities, much to the relief of faculty and visiting speakers who at the moment have no idea what to expect when entering an unfamiliar lecture theatre or classroom.. There was also another session on the limits of lecture capture and how to use video to make learning more engaging.

Online learning development

However, I found nothing here (or anywhere else, for that matter) that has convinced me that there is a future in the large lecture class. Most of the technology enhancements, although improvements on the straight ‘talk’ lecture, are still just lipstick on a pig.

The online learning developments were much more interesting:

  • online proctoring: Proctorio. This was a demonstration of the ingenuity of students in cheating in online assessment and even greater ingenuity in preventing them from doing it. Proctorio is a powerful web-based automated proctoring system that basically takes control of whatever device the student is using to do an online assessment and records their entire online activity during the exam. Instructors/exam supervisors though have options as to exactly what features they can control, such as locked screens, blocking use of other urls, etc.. Students just sign in and take the exam at any time set by the instructor. Proctorio provides the instructor with a complete record of students’ online activity during the exam, including a rating of the ‘suspiciousness’ of the student’s online exam activity.
  • peer evaluation and team-based learning: SFU has a graduate diploma in business where students are required to work in teams, specifically to build team approaches to problem-solving and business solutions. Although the instructor assesses both the individual and group assignments, students evaluate each other on their contribution to the team activities. The demonstration also showed how peer assessment was handled within the Canvas LMS. It was a good example of best practices in peer-to-peer assessment.
  • Dialectical Map: an argument visualization tool developed at SFU. Joan Sharp, Professor of Biological Sciences, and her research colleague, Hui Niu, have developed a simple, interactive, web-based tool that facilitates the development of argumentation for science students. Somewhat to my surprise, research evidence shows that science students are often poor at argumentation, even in the upper years of an undergraduate program. This tool enables a question to be posed by an instructor at the tope of the map, such as ‘Should the BC government allow fracking for oil?’ or ‘Should the BC government stop the culling of wolves to protect caribou?’ The online map is split into two parts, ‘pro’ and ‘con’, with boxes for the rationale, and linked boxes for the evidence to support each rationale offered. Students type in their answers to the boxes (both pro and con) and have a box at the bottom to write their conclusion(s) from the argument. Students can rate the strength of each rationale. All the boxes in a map can be printed out, giving a detailed record of the arguments for and against, the evidence in support of the arguments and the student’s conclusion.  Hui Niu has done extensive research on the effectiveness of the tool, and has found that the use of the tool has substantially increased students’ performance on argument-based assignments/assessment.

General comments

I was very grateful for the invitation and enjoyed nearly all the presentations. The Teaching and Learning Centre is encouraging research into learning technologies, particularly developing a support infrastructure for OERs and looking at ways to use big data for the analysis and support of learning. This practical, applied research is being led by Lynda Williams, the Manager of the Learn tech team, and is being done in collaboration with both faculty and graduate students from different departments.

Students and a professor of computer science worked with the IT division and Ancillary Services to develop a student app for the university called SFU Snap, as part of a computer science course. This not only provides details of the bus services to and from SFU at any time, but also provides students with an interactive map so they can find their classrooms. Anyone who has tried to find their way around SFU (built at multi-levels into a mountain) will understand how valuable such an app must be, not just to students but also to visitors.

So thank you, everyone at the Teaching and Learning Centre at SFU for a very interesting and useful day.


What I learned at Drexel University in National Distance Learning Week

A street protester in Philadelphia on election day

A street artist in Philadelphia on election day

Fear and loathing in Philadelphia

On Tuesday and Wednesday last week, I found myself in Philadelphia on U.S. Presidential Election day, and even more importantly, the day after, as the results became known. I was there, not to ‘rig’ the election, as some have rumoured, but to visit one of the leaders in online learning in the USA, Drexel University.

I’m not going to say much more about the election, except to note that as in the rest of the country, Pennsylvania was deeply split, with cities such as Philadelphia and Pittsburg voting strongly for Clinton, and suburban areas, smaller towns and rural areas voting in sufficiently large enough numbers for Trump to just about win the state and its electoral votes. So the election results have caused a certain amount of fear and loathing in Philadelphia, particularly among the university community.

Why Drexel?

Drexel University is a private, nonprofit university ranked among the top 100 universities in the USA. In 2016 it was ranked the 8th most innovative university in the USA by US News and World Report. It has about 26,000 students.

Drexel University was founded in 1891 as the Drexel Institute of Art, Science and Industry, by Philadelphia financier and philanthropist Anthony J. Drexel. The original mission of the institution was to provide educational opportunities in the “practical arts and sciences” for women and men of all backgrounds. It is famed for its co-op education program and its close links to local industry and businesses, and in the past for its acceptance and encouragement of low income students. However in recent years its focus has changed, partly driven by the perceived need to increase its ranking. Today it has very high student tuition fees and a highly selective admission process.

I was there to visit Drexel University Online (DUO), an internal division within the university that serves those students at Drexel taking online courses and programs.

Drexel Online

Drexel University has more than 7,000 online students from all 50 states and more than 20 countries. It offers 140 fully accredited master’s degrees, bachelor’s degrees and certificate programs in a wide range of disciplines. Nursing in particular has a very strong set of online programs. Drexel was an early pioneer of online learning, offering its first fully online master’s degree in 1996.

Drexel University founded National Distance Learning Week, in conjunction with the United States Distance Learning Association, in 2007, and has won several national awards for institution-wide excellence in online education.

As part of Drexel’s contribution to National Distance Learning Week, I was invited as a guest speaker, to talk about ’21st century knowledge and online learning: re-designing teaching for a digital age.’ While at Drexel, I also took the opportunity to see what Drexel is doing with advanced learning technologies.

Advanced use of technologies at Drexel Online

DUO offers faculty a technology lending library, where faculty can try out new devices and evaluate their potential for teaching. This includes an augmented reality headset that combines a cheap ($10-$15), easily assembled cardboard frame into which a mobile phone can be inserted in front of the eyes, enabling augmented reality programs to be delivered at very low cost to the student (provided they already have a mobile phone).

DUO has also developed a very interesting web site, called VirtuallyInspired.org, which showcases a number of innovations in online learning from institutions across North America and around the world.

Here I will describe briefly just a few of Drexel’s own innovative projects, which I hope will inspire you to look in more detail at the VirtuallyInspired web site.

Tina the Avatar

Tina the Avatar

Tina the Avatar

Tina is an avatar of a 28 year old woman in a virtual world who not only responds to questions asked by students but can also be physically examined and will respond according to how she is being treated. The teaching around Tina is broken down into 10 modules, each of which correlate with a body system that students learn about in class. The program serves not only as reinforcement for the principles taught in the course, but also to develop interpersonal skills needed by clinical professionals. Professors are able to view the type of questions asked by the student and how the student reacts to Tina’s responses. They are then able to give the student advice and make recommendations for interpersonal skill improvement.

Synchronous online teaching

Drexel is experimenting with the use of low-cost (US$450) robots (Kubi) combined with iPads to improve the ‘telepresence’ of students in online webinars. In the classroom where the instructor is located, there is an iPad for each remote student locked into a robot that each student can remotely move around the instructor’s classroom. Using Skype and the camera on the student’s computer, the student’s face appears on the iPad. In this way the instructor can see the faces and hear each individual student via the iPad, and the students at home can also see on their screen not only the instructor but also the iPad images of all the other students in the class. This system is already in use at the Michigan State University.

Using Kubi for telepresence at Michigan State University

Using Kubi for telepresence at Michigan State University

Forensic investigation

Students taking a course on forensic investigation can use a branching video sequence to search for clues at a crime scene. Students can do a virtual walk around and inside a house and are asked to observe and interpret what they see, followed by a debriefing afterwards.

These are just a few of the several innovations that Drexel is experimenting with. Others include the use of video simulations in law and nursing, dealing with critical incidents in practice.

Innovation and operations

Drexel University is to be congratulated for two reasons: it has an extensive, ongoing online program that delivers a wide range of courses on a daily basis to over 7,000 students. For most of these courses, the challenges are common to all online post-secondary programs: ensuring that the programs are of high quality and that students succeed. This means applying well known best practices and procedures, using standard tools such as a learning management system, and ensuring that students are well supported by instructors.

At the same time, DUO is investing some of its energy and resources to investigating new ways of designing and delivering online teaching. This means finding like-minded faculty partners who can see the potential of new technologies and who are willing to put in the time and effort to do something different. The challenge here is to evaluate each innovation, to integrate such innovations into regular teaching, and then to ensure the diffusion of successful innovations into a wider range of courses and programs.

Getting the right balance between on-going operations and innovation is a challenge but one that Drexel Online seems more than able to handle.

And lastly, I cannot express enough my appreciation for the kindness and attention paid to me by Susan Aldridge, the Director of DUO, and all her staff during my visit. Elections may come and go, but American hospitality continues for ever.

Scary tales of online learning and educational technology

The Centre for Digital Media, Vancouver BC

The Centre for Digital Media, Vancouver BC

The Educational Technology Users Group (ETUG) of British Columbia held an appropriately Halloween-themed get together today called ‘The Little Workshop of Horrors’ at which participants were encouraged to share tales of failure and horror stories in the use of learning technologies.

This seemed to me a somewhat risky strategy but it actually worked really well. First the workshop was held in ‘the Hangar’, a large, covered space in (or rather beside) the Centre for Digital Media, a shared building used by UBC, Simon Fraser University, BCIT and the Emily Carr University of Art and Design. The Centre itself is a good example of collaboration and sharing in developing media-based programs, such as its Master of Digital Media. The Hangar lent itself to a somewhat spooky atmosphere, enhanced by a DJ who often accompanied presenters with ghoulish music.

Audrey’s Monsters

The workshop got off to an excellent start with a brilliant keynote from Audrey Watters on the Monsters of Educational Technology (The link will take you to her book on the subject). She identified a range of monsters (the examples are partly Audrey’s, partly mine):

  • Frankenstein’s monster that went wrong because its (hir?) master failed to provide it (em?) with love or social company (teaching machines?): in Audrey’s word’s ‘a misbegotten creature of a misbegotten science’,
  • vampires that suck the blood of students, e.g. by using their personal data (learning analytics?),
  • zombies, i.e. technologies or ed tech ideas that rise and die then rise again (e.g. technology will remove the need for schools, an idea that goes back to the early 1900s),
  • giants that become obsolete and die (Skinner, Merrill)
  • the Blob, which grows bigger and bigger and invades every nook and cranny (MOOCs?)
  • and the dragons, are the libertarian, free-market, Silicon-valley types that preach the ‘destruction’ and ‘re-invention’ of education.

Audrey Watters’ larger point is that if we are not careful, educational technology easily turns itself into a monster that drives out all humanity in the teaching and learning process. We need to be on constant watch, and, whenever we can, we need to take control away from large technology corporations whose ultimate purpose is not educational.

Not only was it a great, on topic, presentation, but it was also such a pleasure to meet at last Audrey in person, as I am a huge fan of her blog.

He was a monster, not because he was a machine, but because he wasn't loved


Then came the confessional, at which a series of speakers confessed their sins – or rather, classic failures – about educational technology, often in very funny ways. What was interesting though about most of the tales was that although there was a disaster, in most cases out of the disaster came a lot of good things. (As one speaker said, ‘Success is failing many times without losing your optimism’; or ‘ A sailor gets to know the sea only after he has waded ashore.’).

One presenter reported going to a university to ‘sell’ Blackboard but was so nervous that her presentation was so bad they ended up going with Canvas (you see what I mean about some good coming out of these disasters!) Another described how over 20 years she has been trying to move faculty into more interactive and engaging technology than learning management systems, yet here she is still spending most of her time supporting faculty using an LMS.

One talked about spending years trying to promote IMS-based learning objects, only to find that Google’s search engine made meta-data identification redundant. Revealingly, he felt he knew at the time that the meta-data approach to learning objects was too complex to work, but he had to do it because that was the only way he could get funding. More than one speaker noted that Canada in the past has spent millions of dollars on programs that focused heavily on software solutions (anyone remember EduSource?) but almost nothing on evaluating the educational applications of technology or on research on new or even old pedagogies.

Another spoke about the demise of a new university, the Technical University of British Columbia, that was a purpose-built, new university deliberately built around an “integrated learning” approach, combining heavy use of on-line learning with mixed face-to-face course structures – in 1999. However, by 2002 it had only about 800 FTEs, and a new incoming provincial government, desperate to save money and eager to diminish the previous government’s legacy, closed the university and transferred the students (but not the programs) to Simon Fraser University. Nevertheless, the legacy did live on, with many of the learning technology staff moving later into senior positions within the Canadian higher education system.

I see instructional designers, educational technologists or learning ecology consultants (which was a new title for me) as the Marine Corps of the educational world. They have seen many battles and have (mostly) survived. They have even learned how to occasionally win battles. That’s the kind of wisdom of which academic leaders and faculty and instructors should make much better use.

One participant had such a bad experience at Simon Fraser University that she thinks of it as 'the haunted house on the hill.'

One participant had such a bad ed tech experience at Simon Fraser University that she thinks of it as ‘the haunted house on the hill.’

Happy Halloween, everyone!

Acorns to oaks? British Columbia continues its progress with OERs

From small acorns do great oaks grow.

From small acorns do great oaks grow.

BCcampus (2016) Back to school buzz: 2 million in student savings BCcampus Newsletter, September 16

BCcampus (2016) BCcampus approved, Hewlett and AVED funded OER grants in B.C. Victoria BC: BCcampus

BCcampus (2016) Open Textbook Stats Victoria BC: BCcampus

There’s a lot of talk these days about how hard it is to get faculty to adopt or use OERs. It’s certainly a struggle, but progress is being made in some jurisdictions, at least in Canada, through concerted and relatively well resourced efforts.

Open educational resources

BCcampus has recently announced on its website the result of its 2016 grant allocations for the creation of open educational resources (OER). Altogether 12 institutions received grants through a combination of funding through the Hewlett Foundation and the provincial Ministry of Advanced Education. These include:

  • health case studies (BCIT)
  • instructional videos to accompany an open biology textbook (Camosun College)
  • the creation of 3D images and videos to accompany Common Core Trades Open Textbooks (Camosun College)
  • open course packs for core curriculum developed by several BC colleges (College of the Rockies + other BC colleges)
  • creation of an open textbook on human resources for business studies (College of New Caledonia)
  • use of small grants to  help implement institution-wide OER strategies (Kwantlen Polytechnic University, Simon Fraser University, University of Northern BC)
  • ancillary resources for open textbooks  (Physical Geology, Thompson Rivers University; Contemporary Women; and Teaching in a Digital Age, University of Victoria)
  • case studies on sustainability and environmental ethics (UBC)
  • virtual reality and augmented reality field trips (UBC)
  • redesign of two physics courses to integrate open textbooks as the principal content sources for student learning (UBC)
  • creation or adaptation of three open textbooks (aboriginal studies, Greek and Latin for scientists, microeconomics: University of Victoria)

I was particularly interested to learn that the University of Victoria is building ancillary resources for my online, open textbook, Teaching in a Digital Age. Who knew? I will make another announcement once these are developed.

Open textbooks

BCcampus now has a new web page that provides continuously updated information about the adoption of open textbooks in British Columbia. Some key data (as of today, September 25, 2016):

  • there are 163 open textbooks in the BCcampus collection (click here for a full list)
  • to date, BC’s open textbook project has saved students over $2 million in textbook costs
  • there are slightly more than 17,000 students using open textbooks (out of a total of 310,00 or just over 5%)
  • there almost 200 faculty who are known to have adopted open textbooks in the province (out of about 8,000 – about 2.5%)
  • 31 institutions have adopted at least one open textbook (covering almost every public post-secondary education institution in BC).


Guess what – more than twice as many students proportionally are using open textbooks than faculty. Although adoption is growing rapidly, it is starting from a very low base, less than 5% of courses. Nevertheless it is the most prestigious universities (UBC and UVic) in the province that are the most active this year. Great progress has been made by BCcampus in a short time (four years since the first activity) but there is still a long way to go.

Now Ontario, through eCampus Ontario, is getting into the development of OER (their new Director, David Porter, was previously the Director of BCcampus). Being a much larger province, we can expect considerably more OER being developed over the next year in Ontario.

Nevertheless from my point of view, this is a screamingly slow development for what should be a no-brainer for post-secondary education: free, online, peer-reviewed textbooks and open resources that save students – and could save institutions – big money. If BC is now a leader in this area, God help the rest of higher education. But from small acorns do great oaks grow.

ISBN and citation for ‘Teaching in a Digital Age’

Why do you need an ISBN when your book is entirely digital and open access? Image: Open Grid Scheduler, Flickr.com, 2016

Why do you need an ISBN when your book is entirely digital and open access?
Image: Open Grid Scheduler, Flickr.com, 2016


I have now navigated Library and Archives Canada’s system to get ISBNs (International Standard Book Numbers) issued for Teaching in a Digital Age and the French version, L’enseignement à l’ère numérique.

One issue was identifying the publisher. The books are hosted by both BCcampus and Contact North, and Contact North did the French translation, but however I own the copyright through the CC-BY-NC Creative Commons license. As it is a self-published book, it seems that I am the publisher. However, it is confusing to have the same person as both author and publisher, so I have registered my consultancy company, ‘Tony Bates Associates Ltd’, as the publisher, as this will not affect the copyright.


So for citing purposes, I suggest the following:

Bates, A.W. (2015) Teaching in a Digital Age: Guidelines for Designing Teaching and Learning Vancouver BC: Tony Bates Associates Ltd. ISBN: 978-0-9952692-0-0.

(This is a general ISBN. The ISBN for the pdf version is 978-0-9952692-1-7 and for the epub version it is 978-0-9952692-3-1)

Bates, A.W. (2016) L’enseignement à l’ère numérique: Des Balises pour l’Enseignement et l’Apprentissage Vancouver BC: Tony Bates Associates Ltd. ISBN: 978-0-9952692-1-7. (The French version is only available as a pdf).

However, if you have used another citation for my book previously, it should be OK so long as it conforms to one of the citation standards such as the APA. If there are any librarians reading this who have better advice, please use the comment box below.

As new translations for the book are published, I will add these to this web page.

Why bother?

Good question. I resisted for over a year getting an ISBN, since all you need to access the book is the url, but I had academics stating that it was university policy that they could not require students to access any publication without an ISBN (really!), and students telling me that supervisors were requiring them to give the ISBN when citing the book.

There is also a legal reason. Any electronic book published in Canada, whether self-published or not, must be deposited with Library and Archives Canada, and to do that you need an ISBN. I didn’t know that until I asked for an ISBN for the book. For more about Legal Deposit, see http://www.bac-lac.gc.ca/eng/services/Pages/publishers-portal.aspx

The third is to increase accessibility. The book is now listed in Library and Archives Canada so can be downloaded also from their site, in either pdf or epub format. University and college librarians in particular access publications through this site.

So it was a bit of a bureaucratic hassle, but ISBNs are automatically issued through the Library and Archives Canada web site, once you are registered, and uploading copies to the Electronic Collection is relatively straightforward. Just remember to ask for enough ISBNs when registering a publication to ensure that there is an ISBN for every version of the book.

Over to you

Any comments, corrections or suggestions welcome.